Handling Negative (Internal) Trades: The Hard Math in BHPH & LHPH

In BHPH & LHPH, it happens too often. When a customer experiences a major setback with the collateral - wreck (insured or not), major mechanical problem, even theft - both dealer and customer are left in a difficult spot. In this Friday episode, we'll offer some important tips on negotiating a suitable "deficiency resolution" and ways to save the customer even when the car is lost.

Find the BHPH Morning Show on Video (Live or Archived)

Find the BHPH Morning Show LIVE on YouTube, LinkedIn and Facebook every Mon, Wed, & Fri at 11am eastern where we (Jim and Michelle Rhoads along with featured guests) talk #buyherepayhere #bhph #subprime #automotive #finance #ethics #whitehatway #customerretention #customerengagement #marketing and much more!

We are pleased to use our sometimes-scratchy morning voices to speak up on behalf of BHPH Dealers. Don't forget to LIKE the videos and SUBSCRIBE to The Octane Group channel. Also, please add your comments or questions right here in the BHPH Institute