All Episodes
Episodes
Projected Cash Flows in BHPH/LHPH: The New Metric???
How is your BHPH or LHPH portfolio REALLY performing??? In this Friday broadcast, we'll have a look at a new metric that forecasts CASH in a way that is important for dealers to monitor. For most, this is the stuff...
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White Hat Weds: #JYSA - What Is It? And Why Does It Matter?
Junk Yards of San Antonio??? Nope. Jellied Yams with Spiced Apples??? Nice try. Tune in to this White Hat Wednesday broadcast at 11 EDT as we explain why we believe you'll be seeing more of this hashtag. We'll also...
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Unveiled: Our 5-question White Hat Way Customer Survey ... Sent by You!
It's ready! White Hat Way is releasing (free) to dealers a short customer survey designed to collect info like 1) the most important factors in choosing where to buy, 2) their "attitude" about car dealers , and 3)...
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Selling Paper - Things to Know with Guests Jimmy Rambo and Eric Batchelor
What makes your BHPH paper more valuable? Even if your're not looking to sell, the liquid value of your assets is always good to understand. On this Friday podcast, expert guests Jimmy Rambo and Eric Batchelor join to...
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Those Elusive BHPH KPIs with Dealer Guest Chris Donnelly (TX)
Best practices? KPIs? Benchmarks? Blueprints? What are and where are the targets that dealers in BHPH and LHPH can use as a guide to success? On this White Hat Wednesday, Texas dealer Chris Donnelly joins to share his...
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Monday: Vendor Agreements ... Revisit and Renegotiate!
Want to avoid overpaying??? Or being locked in too long? We thought so! Join this Monday broadcast to hear some tips (from us as well as your fellow dealers on Facebook) about what to check and how and when to open a...
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Our 300th Episode! Favorite Moments, Top Takeaways
Wow! 300! In this Friday broadcast, we're recounting (from Las Vegas) our favorite moments, things we've learned, etc.
Find the BHPH Morning Show on Video (Live or Archived)
Find the BHPH Morning Show LIVE on YouTube,...
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White Hat Weds: Seeking Better Data for Dealers
Performance data in our industry of BHPH/LHPH is woefully lacking. Why?! On this White Hat Wednesday, we'll examine all the different places that usable data exists and what/who stands between dealers and benchmark...
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Pro Tips for Hiring Techs: Guests Ben Goodman and Jay Goninen
NIADA 20-group Moderator, Ben Goodman, joins along with first-time guest Jay Goninen, Co-founder of WrenchWay. We'll ask these experts for some top tips on how to find and hire the right technicians for your BHPH or...
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In BHPH/LHPH Sales, Thinking FOR the Customer
The customers in BHPH and LHPH will often agree to more than they should. In setting up a customer for success, we find that it is important for the sales team to learn to think "inside the box" in order to find a...
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Responding to Negative Reviews with GA Dealer Jack Carter
Negative reviews are bound to occur. Nature of the used car business, right? But how can dealers and team members best respond to achieve the most goodwill and PR possible? On this White Hat Wednesday, Georgia dealer...
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Pursuing Deficiecies: Why or Why Not???
By definition, a deficient balance is the portion of a repo customer's account that remains unpaid after repo proceeds have been applied. The options that dealer-creditors will have in pursuing the unpaid balance will...
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