All Episodes
Episodes
Better Hiring Decisions: Guest Tim Evans on What's Worked for Them
Dealer Tim Evans (SC) is among those to speak at the NIADA convention in a few weeks. As someone who has worked for years to improve his company's hiring practices, Tim will join this Friday broadcast to offer some...
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Choosing Vendors: One Often-overlooked Quality
The expo hall at the this month's national convention will be full. In a matter of days, dealers will be walking the aisles and sizing up the options when it comes to providers - GPS, DMS, transport companies, auction...
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Slow(er) Sales: What Does It Really Cost Us in BHPH/LHPH?
True of false? The impact of sales volume in BHPH is very different than it is in the retail/cash business. We think 'true.' In this Monday broadcast, we'll talk through the math of "delayed" sales in BHPH and LHPH....
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BHPH Down Payments: Averages & Strategies
How much down payment is typical? Percent of price? Percent of cost? And how flexible can you afford to be and still have a successful loan? In this Friday broadcast, we'll share the numbers and what dealers have to...
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White Hat Weds: My Consulting Journey (Pt 3 of 3) - From Green to Gray
Final episode of recapping the "things I've learned" on my consulting journey. We'll wrap up with more of the "squiggly lines" (intangible) elements, fitting for a White Hat Wednesday. We'll talk about some of the...
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Part 2: My Consulting Journey - From Green to Gray
More "things I've learned" in my consulting career. On this Memorial Day episode, we'll review the list of some of the more significant lessons and how they can (and do) help dealers today. This holiday episode also...
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From Green to Gray: My Consulting Journey in Buy Here Pay Here
"Consultant" and "Trainer" first appeared on my business cards in the September of 2000. Oh, the things I have learned since then! This Friday episode will focus on "What I knew then" that is still true today.
Find...
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White Hat Weds: Introducing Appendix I (Integrity)
This used car industry has a chance to make an important statement. To do so, making it about more than "him" or "her" or even "dollars and cents" will be the fastest way to achieve the most. Join this LIVE episode of...
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Guest Brent Carmichael on Operating Expenses in Buy Here Pay Here
Is your overhead running high? About average? Expert guest Brent Carmichael with NCM Associates returns Monday to talk operating expenses in BHPH and how dealers can know if their numbers are in line with industry...
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BHPH/LHPH Sales Volume Off? First 5 Things to Check
Some BHPH and LHPH dealers are reporting a drop in leads and sales. In this Friday broadcast, we'll offer 5 things to examine before throwing more dollars at advertising.
Find the BHPH Morning Show on Video (Live or...
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White Hat Weds: Disclosing Defects
White Hat Weds: Disclosing Defects Why disclose the flaws and defects on used cars? Tune in to this White Hat Wednesday episode as we offer some of the reasons and ways to win more sales today and more referrals...
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Ep 1 in a Series: Why (Some of) Your Customers Don't Pay
Episode 1 in a series about understanding the behaviors of the customers we serve in the Buy Here Pay Here business. What are the factors that make some customers stop communicating and stop paying? And, how can...
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